Refund & Cancellation Policy

• Try Free first. The Free plan has no time limit and needs no card, so you can decide before you pay.
• Website purchases unlock instantly, so they are not refunded for a change of mind — but always when something went wrong.
• Cancelling is not refunding. Cancel any time and keep access until the paid period ends.
• Your diagrams are never deleted because of a refund or cancellation.

Purchases on our website — Team subscriptions, AI-credit packs and add-ons — are processed by Stripe and unlock immediately after payment.

At checkout you ask us to start supplying the digital content straight away and acknowledge that you then lose the 14-day right of withdrawal (EU Directive 2011/83/EU, Article 16(m)). We record that acknowledgement with your purchase. For this reason, website purchases are not refunded for a change of mind.

We always refund in full when

• you were charged twice for the same purchase;
• you were charged after cancelling, or charged an amount that does not match the plan you chose;
• the purchase was made without your authorisation; or
• a fault on our side stopped you using what you paid for, and we could not fix it.

Refunds go back to the original payment method within 3 business days of approval; your bank may take 5–10 business days to show it.

When a purchase is refunded or revoked, the related access is removed immediately — not at the end of a billing period.

• Your account returns to the Free plan and its limits.
• Your diagrams are not deleted. Flows above the plan limit may move to trash, where they are kept for 30 days so you can upgrade again and keep them.

Cancel any time in Dashboard → Subscription. There is no notice period and no fee.

• Your plan stays active until the end of the period you paid for.
• You are not charged again.
• The rest of the current period is not refunded — you keep the access instead.
• Changed your mind? Reactivate before the period ends at no cost.

AI credits are consumed as you use AI features and cannot be refunded once used. A credit pack charged in error, charged twice, or not added to your balance is refunded in full — contact us below.

Email contact@valueflowsoft.com from the address on your account and include:

• the email address on your Value Charts account;
• what you bought, where (our website) and roughly when;
• what went wrong.

We aim to reply within 1 business day. Nothing in this policy limits your statutory rights as a consumer. Consumers in Sweden can also refer a dispute to the National Board for Consumer Disputes (ARN), arn.se.

This policy is part of our Terms & Conditions. The version that applies to a purchase is the one published on the day you bought.